Refund policy
At Coral's Fashion, we value your trust. If your order arrives damaged, defective, or simply doesn’t meet your expectations, we make sure the return or refund process is fast, fair, and easy. Our goal is to deliver full satisfaction every time you shop with us.
Return Eligibility & Time-frame
You can request a return or exchange within 30 days from the delivery date.
The item must be:
- Unused and in its original packaging
- Free from damage, stains, or alterations
- Accompanied by the original receipt or order number
Items marked as “Final Sale” or custom orders are not returnable unless defective.
How to Start a Return
To initiate your return:
- Email us at support@coralsfashion.store
- Include your order number, item(s) to return, and a short reason for return
- Our team will reply within 1–2 business days with a return authorization and label (if eligible)
Return Shipping
- Damaged or defective items: We cover full return shipping cost.
- Change of mind returns: You may be responsible for return shipping, unless otherwise stated.
You’ll receive a tracking link to monitor the return shipment.
Refunds
Once the returned item reaches us and passes inspection:
- Refunds are processed within 5–7 business days to the original payment method.
- You’ll get a confirmation email once your refund has been issued.
- Bank processing time may add 3–5 extra business days depending on your provider.
Exchanges
If you prefer an exchange:
- You can exchange for another product of equal or lesser value.
- The new item will ship immediately after the returned one is inspected and approved.
Order Cancellations
Orders can be canceled within 24 hours of purchase before shipping. After dispatch, the order must go through the standard return process.
Product Condition Guidelines
To be accepted:
- Items must be unused and in their original, undamaged packaging
- All original accessories and manuals must be included
- Any item returned in non-sellable condition will not qualify for refund or exchange
Damaged or Missing Items
If your order arrives with missing or damaged parts:
- Report the issue to support@coralsfashion.store within 48 hours of delivery
- Provide clear photos of the product and packaging
- We’ll arrange a replacement or refund as quickly as possible
No Hidden Fees or Restocking Charges
Coral's Fashion does not charge any restocking fee or hidden return costs. Our return policy is fair, transparent, and designed for customer convenience.
Refund Disputes & Resolution
If there’s any delay or concern about your refund or replacement: contact our Customer Support team directly.
Contact Information
- Business Name: Coral's Fashion
- Address: 1535 Main St, Columbia, SC 29201, United States
- Email: support@coralsfashion.store
- Phone: +1 (850) 213-9311
- Live Chat: Available during business hours
- Business Hours: Monday to Friday: 9:00 AM – 6:00 PM (EST)